Return eligibility:
You can return a product within 14 days of the purchase date.
To be eligible for a return, the item must be in its original condition and original packaging.
We do not accept returns for used products or products that required installation.
Your item must include all original accessories.
Custom-made or specially ordered items may not be returnable unless they arrive defective or damaged. Return shipping is paid by the buyer.

Return process:
To initiate a return, please follow these steps:
Contact our customer support team at office@androidnav.de to request a return authorization. You must provide your order number and a detailed reason for the return.
Once you receive authorization, securely package the item together with all original components and documentation.
We recommend using a trackable shipping service to make sure the item reaches us safely.

Inspection and refund:
To have a device recognized as defective, you must prove with a video or photos that the stereo system, connected to the vehicle's wiring harness with all associated parts, with the ignition started or switched on, is indeed defective. If you decide to return the device, our team will inspect it to make sure it meets our return conditions. (We will inspect the item and send it back to you if it is not defective.) If the return is approved, we will process a refund to the original payment method within 10 business days. The refund covers the cost of the product, excluding any shipping costs.

Exchange:
If you received a defective or damaged product, please contact our customer service to arrange an exchange. We will replace the item at no additional cost to you.

Warranty claims:
12 months by default
If your product is covered by a manufacturer's warranty, please refer to the warranty information included with your product. We will assist you with warranty claims if needed.

Exceptions:
We cannot accept returns for items that have been installed or show signs of use.
Products with physical damage caused by misuse or negligence are excluded from returns.
Software or downloadable products are excluded from exchange

Contact information:
If you have questions or need help with the return process, please email our customer support team at office@androidnav.de
Our goal is to give you a positive shopping experience with us. We value your business and will do our best to resolve any issues. Thank you for choosing us as your car stereo provider.